Overview of how we work
Project Scope & Pricing
As you know, our payment schedule is 50% (non-refundable) before we begin, 30% once the design has been finalised, and 20% once launched.
The fixed project cost that we provide is based on our experience with this type of project and how long we expect to be able to complete the fixed scope and requirements. If the project scope or requirements change, the project rate and schedule will be adjusted accordingly.
If the changes are significant compared to the original project, then this may warrant the creation of a new project.
Just let us know if you have any questions or concerns about what is and what isn’t included so we can make sure expectations from both sides are crystal clear before we begin.
How we communicate
We keep most of our project communication within our team email address of support@metacreative.com.au or with Victor – victor@metacreative.com.au.
To keep communication clear, working with a single, primary contact from your organisation is much more efficient. It is up to this single contact to provide project updates and details to the rest of your team if this is required.
Please advise our team if additional stakeholders will be involved in the project.
Before the project begins, we have a combination of emails and phone calls to get everything out on the table to develop the project plan we’ll be executing.
Once the plan is rock solid and we begin working on the deliverables, we mostly communicate via email. We will have a scheduled weekly chat with you to let you know how we’re going, make sure everything is to plan and ensure we have everything we need from you to keep moving forward.
We also provide weekly project progress updates to inform you exactly how things are progressing.
If you need to communicate with us, the best way is via a short email so we can keep all project details in writing. For anything that will take more than 5 minutes to explain or understand, then we’ll need to book a phone consultation, or we can chat at our next weekly session.
Before We Begin
To get started, we need a few very important things:
- The initial invoice to be paid
- Your logo and brand guidelines
We Will Need Your Content
To receive your content, we’ll connect you with a Dropbox or Google Drive account so you can send us all the files, and we can keep it all organised together.
Suppose the content is not of high enough quality, such as poorly worded pages and low-quality photos/images. In that case, we will advise that the content is created to an appropriate standard.
If you cannot create this content, we have a network of photographers and copywriters that we can recommend to do this for you.
Logo & Brand Guidelines
We strongly believe in a consistent and coherent brand that extends through all business interactions. To achieve this, it’s important that we have access to your established brand identity before we start working.
Feedback & Revisions
Once we’ve worked our magic and created your designs, we’ll send them through for feedback promptly and as per our instructions.
A round of revisions is a single email that includes all of the changes you need to be performed.
We include two rounds of revisions as part of our fixed-rate projects, with additional revisions charged at our hourly project rate.
After The Project
Once the project deliverables have been created and the final invoice is paid, we will deliver all of the items included in the project to you.
Once the project is complete, any additional work must be booked in as a new project and charged accordingly.
Then, we celebrate the project’s success!
We provide a 30-day support period after the project is complete.
Ongoing Projects
Once the project is complete, we like to work with clients on a website care plan.
Website Care
We are very passionate about providing ongoing results and benefits to our clients – this is the key goal of our business and our website care plans are designed to do just that.
Each website care plan includes different specifics, so please refer to your plan details to know what is included.
Final Thoughts
We aim to make your project experience as effective and enjoyable as possible so we can continue to have a great business relationship. If you are unsure of what is happening with our project or want to give us feedback, we would love to hear from you.
We’re excited to begin working with you!
